Privacy Policy

At “Ollie & Hana App”, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our mobile application ("the App"). By accessing and using the App, you agree to the terms and practices described in this Privacy Policy.

Information We Collect:

1.1 Personal Information: When you register with the App, we may collect personal information such as your name, email address, contact number, and other relevant details. Additionally, we may request Know Your Customer (KYC) documentation to verify your identity and ensure the legitimacy of users on our platform.

1.2 Pet Information: In order to enhance your experience and provide personalized services, we may collect information about your pets, including their names, breeds, ages, medical history, and any other relevant details.

How We Use Your Information:

2.1 Personalization: We use the information you provide to personalize your experience within the App, including matching you with suitable pets for adoption and providing tailored recommendations for pet care.

2.2 Communication: We may use your contact information to send you important updates, notifications, and newsletters related to your account, pet care, or community events.

2.3 Improvements: Your information helps us improve our services, develop new features, and enhance the overall user experience.

2.4 Legal Requirements: We may disclose your information in response to a valid legal request or as required by applicable law.

Data Security:

We take appropriate measures to safeguard your personal information from unauthorized access, loss, misuse, or alteration. Our security protocols include encryption, restricted access to data, and regular system monitoring. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. If you wish to delete your account and associated data, please contact us using the details provided in Section 7.

Third-Party Services:

We may utilize third-party services and analytics tools to improve our App's functionality and enhance your user experience. These services may collect information about your usage patterns, which will be governed by their respective privacy policies. We recommend reviewing the privacy policies of any third-party services we use.

Children's Privacy:

Our App is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will promptly delete such information.

If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal information, please contact us at 016-606 6658 or Olliehanapetnursery@gmail.com. We will make every effort to address and resolve your inquiries in a timely manner.

Updates to Privacy Policy:

We may update this Privacy Policy from time to time. The revised version will be posted on our website or within the App, We encourage you to review the Privacy Policy periodically to stay informed about our information practices.

By using our App, you acknowledge that you have read, understood, and agreed to this Privacy Policy.